IIAS arrangements facilitate auto-substantiation at the point of sale and help reduce costs for employers and benefit plan administrators. These include decreases in paperwork and other staff expenses, as well as increased employee satisfaction and participation in HRA and FSA programmes.
IIAS for Cardholders
Here’s what you need to know to ensure your employees have a smooth experience with their Visa FSA or HRA card. By clearly communicating these key features and benefits, you can help your employees use their cards with confidence.
Less need to send in receipts. IIAS requirements facilitate auto-substantiation at the point of sale and reduce the number of times cardholders have to send in sales receipts after using their Visa FSA and HRA cards.
More places to use the cards. Cardholders can use their Visa FSA or HRA cards to purchase eligible healthcare products at non-healthcare merchants with IIAS in place.
Common reasons cards are declined. Visa FSA and HRA cards may be declined for a number of reasons. Typically, this is either because the card is not activated, there is an insufficient card balance, cardholder made an ineligible purchase or the card was used at a non-IIAS/SIGIS-certified merchant location.
Here’s where to go for more information on a specific reason for a Visa FSA or HRA card decline:
- Merchants - contact your acquirer
- Benefit Administrators - contact your processor or issuer
- Employers - contact your benefit administrator
- Cardholders - contact your benefit administrator or follow the instructions on the back of your card